Grace World Supermarket believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

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How do I cancel an order on Grace World Supermarket?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

–  If you cancel your order before your product has shipped, Grace World Supermarket will refund the entire amount.

If the cancellation is after your product has shipped:

–  If you received the product, it will be eligible only for service by respective manufacturer. No Returns is allowed.

Refund Policy:

Grace World Supermarket will be made refunds in the same form that the payment is received within 30 working days from the date of cancellation of order.

Return Policy

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same in locating the manufacturer authorized service center.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.

For any further assistance, Grace World Supermarket is here to support you. You can always reach out to Grace World Supermarket for any concerns, and our customer service team will be happy to help.

Also, please call our customer care at 9384874877 or email us at graceworld@dailyneeds247.in mentioning your Order ID. Grace World Supermarket will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.